Makotis uses external courier companies to deliver its products within South Africa and outside of South Africa. Special arrangements are required to be made for delivery for customers outside of South Africa. For delivery outside South Africa, Makotis will usually obtain a quotation for the delivery from a supplier and require the delivery to be prepaid before the products or goods are dispatched.

For delivery in South Africa, the courier companies usually operate from Monday to Friday and deliver between normal business hours. The goods are delivered to the address you specify in the checkout process. Makotis will not dispatch any good for delivery prior to receiving payment for the delivery costs. When your goods are dispatched for delivery, we will usually provide you with a tracking number for the courier company as well as a number which you may call for following up on your order. Orders are usually only delivered to physical address and not PO Box addresses unless prior specific arrangements are made and agreed to by us. If we or the courier company are unable to deliver at the specified location, we will inform you and may require you to provide us with an alternate address for delivery, or we may cancel the order.

We aim to deliver within the fastest possible time and we usually aim for you to get your goods not later than 6 working days from the date that we have confirmed receipt of your payment. If the goods include a bespoke item from Make it by Makotis, we will aim to deliver no later than 6 days from the agreed completion date of the order.  If we foresee that we are unable to meet to the delivery date, we will try our best to let you know but we will not be liable or responsible for any damages, charges or expenses arising out of late delivery.

On delivery of the Product, you may be required to sign for delivery. You must ensure that properly inspect the Product for any obvious faults, defects or damage before you sign for delivery. For Bespoke items purchased through Make it by Makotis, please check the sizing matches the sizing you specified in your order. It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements.

Please note that delivery fees and cash handling fees are non-refundable.

Lost package
If you cannot track your goods using the tracking number provided, you are welcome to contact us by emailing so we can try to locate the goods and have it delivered to you.

If the goods are lost, we will contact you to make arrangements to reimburse you for the product and delivery fee.