Customer Service

Last updated : 28 February 2014.

Your use of the website is subject to the terms and conditions (T&C’s) below. These T&C’s may change sometimes so please familiarise yourself with this Agreement regularly. By registering, or using the Makotis website, you recognise that you've read and accepted these T&C’s.These T&C’sapply to all orders made on the website for the sale and supply of products. The T&C’s include our Delivery and Returns policies.

Who we are

The Makotis website is owned by Arcade Wholesalers, a partnership with registered address at 112 President Street, Johannesburg and postal address: P.O Box 61467, Marshalltown, 2107. The current partners are Ashraf Wadee, Fouad Wadee and Hafsa Wadee. All references in these T&C’s to Makotis shall include a reference to Arcade Wholesalers.

Any legal notices can be sent to the above addresses.

Shipping & Delivery
Makotis uses external courier companies to deliver its products within South Africa and outside of South Africa. Special arrangements are required to be made for delivery for customers outside of South Africa. For delivery outside South Africa,
Makotis will usually obtain a quotation for the delivery from a supplier and require the delivery to be prepaid before the products or goods are dispatched. For delivery in South Africa, the courier companies usually operate from Monday to Friday and deliver between normal business hours.
The goods are delivered to the address you specify in the checkout process. Makotis will not dispatch any good for delivery prior to receiving payment for the delivery costs. When your goods are dispatched for delivery, we will usually provide you with a tracking number for the courier company as well as a number which you may call for following up on your order. Orders are usually only delivered to physical address and not PO Box addresses unless prior specific arrangements are made and agreed to by us.
If we or the courier company are unable to deliver at the specified location, we will inform you and may require you to provide us with an alternate address for delivery, or we may cancel the order. We aim to deliver within the fastest possible time and we usually aim for you to get your goods not later than 6 working days from the date that we have confirmed receipt of your payment.
If the goods include a bespoke item from Make it by Makotis, we will aim to deliver no later than 6 days from the agreed completion date of the order. If we foresee that we are unable to meet to the delivery date, we will try our best to let you know but we will not be liable or responsible for any damages, charges or expenses arising out of late delivery.
On delivery of the Product, you may be required to sign for delivery. You must ensure that properly inspect the Product for any obvious faults, defects or damage before you sign for delivery.
For Bespoke items purchased through Make it by Makotis, please check the sizing matches the sizing you specified in your order. It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. Please note that delivery fees and cash handling fees are non-refundable.
Privacy & Security
When you register an account, conclude a purchase, visit the site or send an email to us, you agree to get electronic communication from Makotis. As with other forms of electronic communication, using the Makotis website is sometimes subject to risks, and by doing so you accept the risk of choosing electronic communication as the channel to be utilised between you and Makotis.
We take all reasonable steps to protect your personal information and maintain confidentiality, including the use of encryption technology. However, we cannot guarantee the security of any information you transmit to us online and you do so at your own risk.
What we use your personal info for?
We will use and store your personal information to help personalise your customer experience,improve our stores, supply products to you and to communicate with you. In addition, we may use your information for:
• Controlling accessibility to the website and to ease your purchase;
• To process your orders and to communicate with you regarding any order placed by you or under your account and to ensure you receive the products your order;
• We may sometimes inform you of promotional offers, competitions and new products;
• We sometimes may require you to verify your identity when you contract with us;
• Our website is set up to access information from your browser so that we can receive statistics or analytics regarding the use and access to our site.
This information is non personal. Like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses
• We sometimes share your information with other companies or individuals who we contract with to perform functions on our behalf.
For example, we may use a delivery company to deliver packages or the postal service to sendpostal mail.
We may also use other external companies for:
o servicing, developing or upgrading our website and systems
o analyzing data, o providing marketing assistance,
o providing search optimization and links
o processing credit card payments,
o providing customer service;
o for legal purposes.
These companies and individuals may have access to personal information to perform their functions, but may not use it for other purposes.
• Some advertisers or websites that have links on our web site may collect personal information about you when you access or use their links. We do not control the collection or use of such information.
Returns & Replacements
Items which cannot be returned (non returnable list) The following items and products supplied by us are non-returnable:
• Fabric. This is because when we take an order for a metered piece of fabric, the fabric has to be cut off (detached) from the roll and cannot be resold.
• Haberdashery products which have been opened. For example cottons or embroidery thread that has been opened are regarded as detached and cannot be resold.
• Products which have been abused, neglected or misused.
• Any other product which you have altered, disassembled, altered.
• Products that have used contrary to our or the manufacturer's instructions for the Product
• Products which you have attached, joined or combined with other goods.
• Products used or deteriorated through normal wear and tear
Returns (normal returns) If you are dissatisfied with your purchase, you may return it to Makotis within 30 days of delivery and receive a refund for the product.
We do not refund the delivery charge unless the item is a defective item as described below.
You can opt to receive a refund, or have the product repaired or replaced.
To make arrangements to have the item returned, please contact Usually you will be required to return the item at your own risk and expense unless the item is defective.
Refunds will only be processed once we have received and inspected the returned product and confirm that the product does not fall within the non returnable list above.
Defective Items
This section does not apply to products sold outside South Africa. Makotis does its best to ensure that the products are of high quality and fit the description specified on the website.
All products supplied in South Africa can be exchanged or refunded if they are faulty, not fit for their intended purpose or do not match the description.
You can opt to receive a refund, or have the product repaired or replaced. If the product is defective,
we will return the product at our expense. We urge you to contact in such an event so we can make arrangement to receive the item.
Please note that refunds will only be processed once we have received and inspected the returned product and confirm that the product is in fact defective and does not fall within the non returnable list above.

Ordering enables you to shop for products which include clothing, shoes, clothing accessories, fabric, and haberdashery online. also allows you to place an order for Bespoke (Make it by Makotis) items or products made to your size and specification.

When you have completed an order and payment for the product and delivery costs has been processed, a binding contract between and Makotis comes into effect. In the unlikely event that we are unable to supply the product on order at the advertised price because stock is sold out, we will contact you to let you know and you will be entitled to a refund at the value that you paid for such product/s.

Your order will only become complete once we have received payment and have confirmed the availability of stock. If you confirm an order on the website but do not make payment within 24 hours, this will not be a sale or an order.

Please note that payments from some banks may take more than 2 business days to reflect in our account and we will only be able to confirm the order once we can confirm that we have received your payment.


Are Children Allowed to buy?


Makotis does not sell products for purchase by children. If you are under 18, you may use the site only with the involvement of a parent or guardian.


Cancelling orders (by Makotis)

Sometimes we may be required to cancel orders and we reserve the right to do so. Makotis also may refuse to provide products or services to you if we are unable to verify or authenticate any information you provide to us. If we do so, we will let you know and we will be responsible for reimbursing you the amount you paid if you have already paid for the order.

Cancelling orders (by you)

You also have the right to cancel an order before you make payment by letting us know by email before we have dispatched the item for delivery. For orders cancelled after delivery, please see our Returns policy.

In the case of bespoke items (items ordered through Make it by Makotis), you can only cancel the order before we have begun manufacturing the item for you 

Payment, Pricing & Promotions

The price that you pay is the price indicated on the product. Sometimes our prices change and we cannot supply the product at a changed price if you have not confirmed your order on the site. Please also note that is separate from the other physical stores owned by Arcade Wholesalersincluding the Makotis shop at 112 President Street, Johannesburg and the prices online will differ from the prices offered in the store.


This website and all its content is the property of Arcade Wholesalers t/a Makotis. The website, the intellectual property and all software are protected by copyright. . You may download, view and print content from this site only for private and non-commercial ends.


Indemnity and Disclaimer

  • Makotis is committed to providing you with the best possible service. However, we are not responsible for interrupted, delayed or failed transmission, storage or delivery of information due to causes beyond our control. 
  • We are also not responsible for inaccurate or inadequate information obtained from the web site inaccurate information supplied by you
  • Makotis will not be held responsible for any loss or accountability of any kind that arises from the use of website, its services or content.
  • While Makotis makes every effort to ensure that the information is accurate and up to date, we make no representations or warranties about the suitability of the products that appear nor about the soundness of the content on the website.
  • All information, including products and services or any terms or conditions pertaining to them, is subject to change at any time.
  • All services and products provided via this website are subject to confirmation at the time of the finalising any transaction.
  • Some of our information is derived from external sources. We are not responsible for the incorrect information received from these external sources.


Applicable Law is managed and run from the Republic of South Africa and as such is governed by South African law. You acknowledge and agree that any dispute in relation to any product, service or offering on is subject to the jurisdiction of a recognised South African legal forum or court.